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Home > Terms and Conditions
 

Terms and Conditions

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"Cookies" are used to keep track of your current shopping session, to personalize your experience, and enable you to retrieve your shopping cart at any time. Before placing an order on the Carytown Dolls and Bears site, please check to be certain that your browser preferences are set to accept "cookies". If your browser preferences are set to reject "cookies" you will not be able to make a purchase from an online site.

Return Policy: 14 Days
Should it be necessary to return an item, you may call 804.204.1545 within 5 business days of receipt of your item to receive a return authorization number. This number must be written on the outside of the package, or the package will not be accepted. You may exchange, receive a replacement or an in-store credit. Buyer pays return shipping and reshipping fees.
Shipping Fees incurred by Carytown Dolls and Bears will not be refunded. Purchaser will be responsible to ship, insure and appropriately track the item to be returned. Item must be in original mint condition with all original packaging. Item to be returned within 14 days of delivery. Adjustment will be made after the returned item is received and inspected. In summation: We will issue a store credit for the cost of the item minus a 20% restocking fee, minus any shipping fees incurred by Carytown Dolls and Bears. For questions or further clarification call (804)204-1545.

Return procedures: Items may be returned subject to the following conditions:

1. The item must be in original mint condition, with all original packaging intact.

2. All returns are subject to a 20% restocking fee. The remainder of the payment for the returned item will be returned to the buyer in the form of a store credit. We do not refund money.

3. Shipping costs for the return of any item are to be paid by the buyer.
Shipping Fees incurred by Carytown Dolls and Bears will not be refunded.

4. Request for the return of a product must be received by us within five (5) business days of the item's confirmed delivery date, at which time a Return Authorization Number will be issued. This number must appear on the outside of the box, or the return will not be accepted.

5.
When an order is placed as a Special Order, it means the item is one we do not normally stock. Therefore, Special Orders are not returnable under any circumstances.

6.
Layaway and Sale purchases are final sale items and not returnable.

Order Placement
Orders may be placed:
Online: Simply click on the "add to shopping cart" button next to the product desired. This will be a real-time transaction. This is the most efficient way to order.

E-mail:
If you have special requirements concerning your order that cannot be accommodated by our shopping cart software, please feel free to email your order to sales@carytowndollsandbears.com.

Telephone: You may order by calling CARYTOWN DOLLS AND BEARS at (804)204-1545. If we are not available to take your call, please leave a voice mail message with both your telephone number and your email address. We generally respond to all calls within 24 hours.

Order Confirmation
All orders placed online will receive a computer-generated email confirming the order. This order confirmation will be sent to the email address indicated on the order. Please be certain to give your correct email address when placing an online order. Please check all information on the order, including email and shipping addresses, before clicking to submit the order in the shopping cart.

Orders placed by email or telephone will also receive an email confirming details of the order, provided that you have given us your email address.

Out-of Stock Products
Generally, it will be noted on the website when an item is temporarily out of stock. However, since we sell in our store, as well as online, it is possible that an item may sell out before we can indicate this on the website. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. In this case, you may cancel your order at any time prior to shipping. If your order is not received within 14 days, please call us toll free at 804.204.1545 or email sales@carytowndollsandbears.com. All items shipped are insured and tracked.

Multiple Product Orders
For a multiple product order, we make every effort to ship all products contained in the order at the same time. Should an item ordered be out of stock, the order will be held until the complete order can be shipped.

Back Orders
Items marked as "BACK ORDER" are not in stock but can still be ordered. This means that Carytown Dolls and Bears does not have the items on hand. Once an order is placed with the manufacturer it may take from two to eight weeks (depending on the the manufacturer) before the item is shipped to our store. Then in turn we ship to you, the customer. If you need to assess the wait time for a certain product, please give us a call at 804-204-1545 so that we may help you personally.

Special Orders and Pre-Orders
All orders including regular orders, special orders, and pre-orders are processed immediately. Any cancellation will be charged a 20% cancellation fee, and a store credit will be issued for any remaining funds paid.

Special Order: When a customer places an order for an item that is not in stock or not already on order from the manufacturer, a new order must be placed with the manufacturer. This type of order must be processed as a Special Order. Special Orders require a 50% deposit to place the order.

Pre-Order: When a customer wishes to place an order for an item that is a new release which the manufacturer has not yet begun to ship, the order will be processed as a Pre-Order. Pre Orders require a 50% deposit to place the order.

Placing a Special Order or Pre-Order: Special orders cannot be placed online. It will be necessary to send us an email: sales@carytowndollsandbears.com or call 804.204.1545 to place the order. In the case of both Special Orders and Pre-Orders, you will be charged a 50% deposit. If you are paying by money order or personal check, the order will placed with the manufacturer after the funds have been received and any checks have cleared. Please allow 7 to 10 days for checks to clear the bank.

When the Special Order or Pre-Order merchandise has been received at our shop, we will send you an email notifying you that the item has arrived. If we have your credit card information, your card will be charged for the remaining balance, and the item will be shipped immediately. If you are paying by check or money order, the remaining balance must be paid within 14 days of the date of the email informing you that the product is available. If payment is not received within that time, the deposit will be forfeited. You may also elect to put the Pre-Order or Special Order on layaway. In this case, layaway terms and conditions will apply.

Payment Options
Orders may be paid for in the following ways:

Credit Cards: There is no surcharge for using your credit card to make purchases with Carytown Dolls and Bears. We accept Visa, Mastercard, American Express, and Discover cards. Please be sure to provide your exact billing address and phone number (i.e. the billing address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon receipt of your order. If your credit card is declined when you place your order, please use another card or select a different method of payment.

PayPal:
We accept PayPal payments.

Money Order and Personal Check:
Money orders and personal checks should be made payable to CARYTOWN DOLLS AND BEARS and mailed to the following address:

Carytown Dolls and Bears
3457 West Cary Street
Richmond, VA 23221

Items purchased by money order will be shipped within 36 hours of receipt of the money order. Items purchased by personal check will be shipped after the check has cleared our bank (allow 7 to 10 business days).

If the buyer wishes to pay by money order or personal check, we will hold orders awaiting payment for no more than seven (7) business days. We will charge a $25 fee on all returned checks.

US Currency Only: We are happy to accept international orders. All international orders to be paid in US dollars.

No COD Shipments:
We do not ship COD.

Layaway Plans

Note: We are very flexible so if the following plans do not meet your needs, please email us at sales@carytowndollsandbears.com or telephone us at 804.204.1545 to arrange a personal payment plan to suit your needs.

Layaway Payment arrangements: With your authorization, on an agreed upon date, we will automatically charge a pre-determined amount for your purchase each month to your Visa, Mastercard, Amex or Discover credit card. Or, if you prefer, you may elect to send a series of postdated checks (i.e. 90 Day Plan - $300 item - you send 3 $100 checks each dated one month apart). All checks to be received at one time within 10 days of placing the order.

How To Place a Layaway Order: Please call 804.204.1545 to arrange a personal payment plan to suit your needs.

30-Day Plan: For items ordered at one time totaling $150 or more, we offer a 30-day layaway plan. Payments scheduled as follows: 50% non-refundable deposit paid at the time of ordering, on the remaining balance in 30 days.

60-Day Plan: For items ordered at one time totaling $600 or more, we offer a 60 day layaway plan. Payments scheduled as follows: 30% non-refundable deposit paid at the time of ordering, and the remaining balance in 2 consecutive, equal monthly payments.

Cancellation Charges: If you cancel a layaway order, the initial deposit payment will be treated as a restocking fee and will be forfeited. Any remaining funds paid will be given back to the buyer as a store credit. There are no refunds under any circumstances.

Late Payment Charges: If a scheduled Layaway payment is more than 30 days late, a $10 late charge will be assessed. If a payment is more than 60 days late, the order will be canceled, the initial deposit will be forfeited and any remaining funds paid will be given back to the buyer as a store credit.

No Price Adjustments:
The price of any item ordered under a layaway plan will be the price on the date the item was ordered, even if the price of the item is later increased or reduced.

Sales Tax
Carytown Dolls and Bears will automatically charge a 5% sales tax for all orders to be delivered to an address within the state if Virginia.

Shipping Policies
All orders will be shipped either by USPS priority mail or FedEx Ground, fully insured including tracking. We are happy to accommodate requests for expedited or express shipping.

International Shipments: Carytown Dolls and Bears is happy to accept international orders. All international orders, regardless of value, will be shipped at their actual cost, which will be billed to the purchaser. Once we have processed your order and determined the shipping price to your country, we will notify you of the price. We ship internationally by US Postal Service's Global Express Mail International (EMI), which is economical and includes insurance, tracking and signature at delivery. We welcome international orders, however, customs duties/taxes are the responsibility of the buyer. It is recommended that international customers check with their country's Post Office regarding any customs duties or taxes that might be due upon delivery. Merchandise will be declared at full purchase value and cannot be marked as " gifts". We fully insure and provide tracking on all parcels. Direct Signature is required on all parcels.

Post Office Boxes (PO Boxes):
FedEx/UPS do not deliver to PO Boxes, therefore, orders to be shipped by FedEx/UPS must include a street address.

Incorrect Addresses: If we are given an incorrect address and a shipment is returned to us, the buyer will be responsible to pay the cost to re-ship the item. If the item is delivered and we are charged an additional fee by FedEx to correct the address, that fee will be billed to the buyer.

Prompt Shipment:
It is our policy to ship all orders, other than special orders,pre-orders or back-ordered (out-of stock) items, within 24-48 hours of receipt of payment, unless it is indicated on the web site that shipment of a specific item will be delayed. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive therefore,we encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Consider any shipping or transit time offered to you by Carytown Dolls and Bears or other parties only as an estimate.

Insurance: Insurance, tracking and direct signature at delivery are standard on all items we ship.

Return Policy: 14 Days
Carytown Dolls and Bears offers a customer satisfaction guarantee. If not totally satisfied, with your selection, you may may call within 5 business days of receipt of your item to receive a return authorization number. This number must be written on the outside of the package, or the package will not be accepted. You may exchange, receive a replacement or an in-store credit. Shipping costs will not be refunded. Buyer pays return shipping. Purchaser will be responsible to ship and insure the item to be returned. Item must be in original mint condition with all original packaging. Item to be returned within 14 days of delivery.

Return procedures: Items may be returned subject to the following conditions:

1. The item must be in original mint condition, with all original packaging intact.

2. A 20% restocking fee will be charged. The remainder of the payment for the returned item will be returned to the buyer in the form of a store credit. We do not refund money.
You may exchange, receive a replacement or an in-store credit. Buyer pays return shipping and reshipping fees. Shipping Fees incurred by Carytown Dolls and Bears will not be refunded. Purchaser will be responsible to ship, insure and appropriately track the item to be returned. Item must be in original mint condition with all original packaging. Item to be returned within 14 days of delivery. Adjustment will be made after the returned item is received and inspected. In summation: We will issue a store credit for the cost of the item minus a 20% restocking fee, minus any shipping fees incurred by Carytown Dolls and Bears. For questions or further clarification call (804)204-1545.

3. Shipping costs for the return of any item are to be paid by the buyer.

4. Request for the return of a product must be received by us within five (5) business days of the item's delivery, at which time a Return Authorization Number will be issued. This number must appear on the outside of the box, or the return will not be accepted.

5.
When an order is placed as a Special Order, it means the item is one we do not normally stock. Therefore, Special Orders are not returnable under any circumstances.

6.
Layaway and Sale purchases are final sale items and not returnable.

Damaged During Shipping Procedures: Before replacement items can be shipped to you, a damage claim must first be filed with the shipping company. Please be sure to report any damage or breakage to the carrier without delay. You must retain all packaging materials for the carrier's inspection.

Ecomerce Security

You can shop at Carytown Dolls and Bears online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks.The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy at http://www.authorize.net/company/privacy/.

If you prefer, we can process your transaction by phone, fax or mail. Call us at 804.204.1545 during our business hours or fax us at 804-204-1584 or mail your order to Carytown Dolls and Bears, 3457 West Cary Street, Richmond, VA 23221.

www.carytowndollsandbears.com is registered with the Authorize.Net Verified Merchant Seal program.

Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced Secure Socket Layer (SSL) encryption techniques and firewall technology. Your personal information is protected at all times.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Carytown Dolls and Bears site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Carytown Dolls and Bears site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Privacy on Other Web Sites: Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. CARYTOWN DOLLS AND BEARS is not responsible for the actions of third parties.

Typographical Errors

While we make every effort to insure the accuracy of all information and prices on our web site, we are not responsible for typographical errors.

Copyright and Trademark Notice
This site is owned and operated by CARYTOWN DOLLS AND BEARS, Copyright © 2005, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.

Other Conditions
CARYTOWN DOLLS AND BEARS reserves the right to make changes to this site and these conditions at any time.

The terms, policies and conditions described above govern the use of this site. Your use and/or placement of any order indicate your acceptance of the Conditions for CARYTOWN DOLLS AND BEARS of Virginia.

Customer Service
For questions about your order or any of our product lines, please email: sales@carytowndollsandbears.com or call  804.204.1545. You may also fax us at (804)204-1584.

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